Return & Refund Policy

 

At JOD Apparel, customer satisfaction is our priority. We've developed a comprehensive Return and Refund Policy to ensure transparency and clarity. Please read this policy carefully before making a purchase.

1. General Overview

  • We do not accept returns; we only offer store credit for items that are damaged, not received, or reported as stolen.
  • To be eligible for store credit, you must contact us within 3-5 days of purchasing the item if any issues arise.
  • If the package wasn't received or was stolen, a receipt or proof of purchase is required.
  • Returns are only accepted under specific conditions, and store credit is issued accordingly.

2. Eligibility for Store Credit

  • Damaged Items: If the item you received is damaged or defective, please reach out to us within 3-5 days of purchase.
  • Lost or Stolen Packages: If your package wasn't received or was stolen, please provide us with your receipt or proof of purchase for verification purposes.

3. Eligibility for Returns

To be eligible for a return and subsequent store credit:

  • Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all return requests.

4. Return Process

  • Initial Contact: To initiate a return, contact us at support@jodapparel.com within the specified timeframe (3-5 days from the date of purchase).
  • Return Address: Once approved, returns should be sent to the following address:
  • JOD APPAREL
    14118 78th Place North
    Loxahatchee 33470
    Florida, USA
  • Packaging: Ensure the item is securely packaged to prevent further damage during transit.

5. Refunds and Store Credit

  • Assessment Period: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your store credit request.
  • Credit Issuance: If approved, store credit will be issued via email in the form of a unique discount code that can be used at checkout.

6. Important Notes

  • Non-Returnable Items: Certain types of items cannot be returned for store credit, including:

    • Custom products (e.g., special orders or personalized items)
    • Personal care goods (e.g., undergarments, swimwear)

  • Exceptions/Non-Returnable Situations:

    • Final Sale Items: Sale items or gift cards are non-returnable.
    • Health and Hygiene: Clothing such as undergarments and swimwear cannot be returned.

7. Additional Support

If you have any questions or need further clarification, you can always contact us for any return-related inquiries at support@jodapparel.com.

Note: JOD Apparel reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically.